Terms of Service

Last Updated: March 2024

1. Introduction

Welcome to Nothern Solutions. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

2. Services

Nothern Solutions provides the following services:

• CCTV Camera Installation & Maintenance
• Web Hosting & Domain Services
• General IT Support
• Cloud Backup & Data Recovery
• Cybersecurity Solutions

3. Service Level Agreement

Our standard service level agreement includes:

• 24/7 Technical Support
• Response time within 4 hours for critical issues
• Regular maintenance and updates
• Data backup and recovery services

4. Payment Terms

Payment terms and conditions:

• All prices are subject to change with 30 days' notice
• Payment is due within 30 days of invoice date
• Late payments may incur additional fees
• Service may be suspended for non-payment

5. Privacy and Data Protection

We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws. Our Privacy Policy outlines how we collect, use, and protect your information.

6. Intellectual Property

All content, trademarks, and intellectual property on our website and services are owned by Nothern Solutions. You may not use, reproduce, or distribute our content without prior written permission.

7. Limitation of Liability

Nothern Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

8. Termination

We reserve the right to terminate or suspend services for violations of these Terms or for any other reason at our sole discretion.

9. Changes to Terms

We may modify these Terms at any time. We will notify you of any material changes via email or through our website.

10. Contact Information

For questions about these Terms, please contact us at:

• Email: support@nothernsolutions.com
• Phone: +255 737485264
• Address: Dar es salaam, Kimara, saranga